![]() ![]() I was notified of the delivery date, was asked if that day would work for me. I felt confident I made the right choice. They were so professional and respecful of my things. The 2 gentlemen that can for pick up were wonderful. I moved a new full size bed and 19 boxes. From the time I called to inquire about their service to the final delivery day, I was so happy with everyone I encountered by phone and in person. If you want peace-of-mind I would recommend you try other moving companies. ![]() It has been 3 months and to this day neither my daughter nor I have heard back from them with an explanation about when and why this happened. I called and sent them a video of the damaged boxes on Aug 17. There were some damaged items (shoes, etc.) which are replaceable but none of this should have happened. And the icing on the cake was that most of the boxes were damaged in some way – dented or like there was an attempt to rip them open. The items were eventually delivered 7 weeks after pickup when they should have taken up to 4 weeks. Then they said they were dealing with high demand and there was a delay and my daughter’s 11 boxes were in an area of the warehouse that was hard to get to so they had to move boxes “like tetris pieces” to locate her items which would take a few days. Apparently, the warehouse manager read a number on the packing slip incorrectly. At one point they said they had no record of the pickup and had never picked up the shipment because my daughter had cancelled the appointment! I sent them the pics I had taken on the day of pickup as proof. ![]() For the next several weeks I made almost 2 calls a week to Shipsmart to get updates. Fortunately, I took a picture of the truck outside the house as well as the packing slip (as there was no hard copy available!). Ended up arriving at 6pm! Packing took a half hour and was efficient (the best part of this entire process). Apparently, they were dialing an incorrect cell# all day en route to our house there was no communication for a while until I called their main office. They were scheduled to arrive between 9-11am on the day. The local company handling the packing and shipping for Shipsmart was Xpress Relocations. From scheduling an appointment for packing/shipping to communications (or lack thereof) to get updates on delivery the whole process was challenging, to say the least. My young daughter was moving from NY to Seattle in June. Our experience with Shipsmart was appalling from start to finish. ![]()
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